Cambridge Veterinary Group Ltd

- Owners often praise the team for being kind, understanding, and clear in their explanations, especially when pets are anxious or unwell. - Reviews show a broad caseload, including dogs, cats, rabbits, hamsters, and tortoises, with positive comments about both routine care and more complex problems. - A small number of reviewers report service frustrations, including delayed health-plan appointments, a late cancellation, and occasional longer waits in the waiting room.

Cambridge Veterinary Group Ltd is a Cambridge practice that is part of IVC Evidensia. It offers routine veterinary care along with dentistry, illness work-ups, and care for some small and exotic pets. Recent feedback points to a generally caring, communicative team, with some mixed experiences around appointment availability and costs.

Services

•Routine pet care: reviews mention vaccinations, nail trims, and general check-ups for dogs and cats, including support for reactive or nervous pets during exams.
•Dentistry and medical investigations: owners describe cats being treated through dentistry and being assessed for potentially serious illnesses, with vets explaining options clearly.
•Urgent care: one recent reviewer says vet Neha quickly identified pneumonia linked to underlying asthma in their cat and arranged urgent treatment.
•Small and exotic pets: reviews mention care for a rabbit, hamster, and tortoise, including husbandry advice on diet and living conditions, plus claw trimming.
•Training role: the practice is also noted as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Neha is named in a recent review and praised for urgent care, clear explanations, and compassionate handling during a stressful cat emergency. Lisa, a receptionist, is also mentioned positively for being kind and empathetic on the phone. Across reviews, vets are often described as courteous and good at explaining options, while reception and nursing staff are generally seen as friendly and efficient.

Reviews

Google rating: 4.6/5 from 418 reviews. Recent feedback is largely positive, with a few recurring concerns.

•Owners often praise the team for being kind, understanding, and clear in their explanations, especially when pets are anxious or unwell.
•Reviews show a broad caseload, including dogs, cats, rabbits, hamsters, and tortoises, with positive comments about both routine care and more complex problems.
•A small number of reviewers report service frustrations, including delayed health-plan appointments, a late cancellation, and occasional longer waits in the waiting room.
•Some negative reviews raise cost transparency concerns, and one detailed complaint describes dissatisfaction with the assessment and follow-up care for an elderly cat.

Reviews for Cambridge Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 418 we track in total. Recent reviews may not be representative of overall sentiment.

Adam Orpwood

3 weeks ago

Fantastic. Lovely people. I took my cat in as he was clearly unwell. Neha immediately identified that he had pneumonia as a result of underlying asthma, rushed him into urgent care. She was phenomenal in her ability to explain the problem, what they would do next and brilliant when I started crying when she warned me that he might not pull through. Thankfully he did and he’s fully recovered. Cannot thank Neha and the rest of the team enough.

Emma Reed

2 months ago

Amazing,caring staff

K Cheah

Louis Lew

Deeply disappointing service for a paid Pet Health Plan We enrolled in the Pet Health Care Plan expecting proactive, reliable preventative care. What we experienced instead was poor capacity planning, last-minute cancellations, and unprofessional front-desk conduct. Our dog’s 6-month health check was due in December, yet we were told no appointments were available and had to accept a late January date. This was already a significant delay for a paid plan designed to prioritise preventative care. Despite receiving multiple reminders confirming the appointment — including one the day before stating the appointment time — we received a call just a few hours before the appointment cancelling it. When we explained that: • the appointment had been booked months in advance, and • the check had already been delayed well beyond the recommended timeframe, the receptionist ended the call abruptly. This is not a question of inconvenience — it reflects a lack of respect for clients, poor communication standards, and insufficient concern for animal welfare. Hanging up on a client in this context is unacceptable. If a practice struggles to deliver routine, prepaid health checks, it raises serious concerns about how more urgent situations are handled. At present, the Pet Health Care Plan feels more like a subscription revenue tool than a reliably delivered service. We are now actively reviewing alternative veterinary practices and would welcome a response from management explaining how this situation occurred and what corrective steps are being taken.

Dan

Have been going to this vet for years with our pet rabbit. Everyone here is kind, understanding and willing to help out where they can. Highly recommend.

Soeko Kato

5 months ago

Mike Bekin

6 months ago

Best vet practice in Cambridge - warm and knowledgeable.

Ruth Greene

I took my 18 year old cat to the Cherry Hinton Road vet in Cambridge. She was showing signs of incontinence and not grooming, but was eating and behaving normally. They diagnosed arthritis and recommended monthly injections - at £140 a visit (I don't have pet insurance). As I live alone and am no longer allowed to drive due to ill health, it was always a problem finding someone to help me get her into the pet carrier and then to the surgery. Her incontinence got worse. When I took her for her 4th injection, she reacted very badly on being handled by the vet - hissing, meowing, scratching and biting. I was shocked by this out-of-character behaviour. The vet took her into a sideroom to examine her. I was then told she showed no signs of pain, but was given an injection. A further £140. When I got the cat home, she was very confused. She hid in the conservatory and was refusing to eat or drink. She was extremely distressed. I contacted the surgery and asked if I could drop her off to have her put out of her (and mine) misery. I was told I'd have to make an appointment which, due to the difficulties, I couldn't do. In the end, I had to call out a mobile vet. It was obvious to me that she had feline dementia, yet the vet failed to diagnose it, saying "I've never seen a cat react like that". My mother had dementia and her behaviour was very similar, except she swore and shouted instead of hissing and meowing. I've decided not to get another cat, but if I change my mind, I'll never take her to this surgery. They were quite happy to take my money, but I feel they failed in their duty of care. Oh, and the vet was a partner, not an inexperienced person.

I took my 18 year old cat to the Cherry Hinton Road vet in Cambridge. She was showing signs of incontinence and not grooming, but was eating and behaving normally. They diagnosed arthritis and recommended monthly injections - at £140 a visit (I don't have pet insurance). As I live alone and am no longer allowed to drive due to ill health, it was always a problem finding someone to help me get her into the pet carrier and then to the surgery. Her incontinence got worse. When I took her for her 4th injection, she reacted very badly on being handled by the vet - hissing, meowing, scratching and biting. I was shocked by this out-of-character behaviour. The vet took her into a sideroom to examine her. I was then told she showed no signs of pain, but was given an injection. A further £140. When I got the cat home, she was very confused. She hid in the conservatory and was refusing to eat or drink. She was extremely distressed. I contacted the surgery and asked if I could drop her off to have her put out of her (and mine) misery. I was told I'd have to make an appointment which, due to the difficulties, I couldn't do. In the end, I had to call out a mobile vet. It was obvious to me that she had feline dementia, yet the vet failed to diagnose it, saying I've never seen a cat react like that. My mother had dementia and her behaviour was very similar, except she swore and shouted instead of hissing and meowing. I've decided not to get another cat, but if I change my mind, I'll never take her to this surgery. They were quite happy to take my money, but I feel they failed in their duty of care. Oh, and the vet was a partner, not an inexperienced person.

Andrew Pierce

Excellent care for our hamster 'Peaches'. Highly recommended. Note: when they say "push button to enter" that means the wheelchair access button and not the doorbell.