Ash Croft Veterinary Practice LLP
#12 Vet in Cambridge, Cambridgeshire
Ash Croft Veterinary Practice LLP – Vets in Cambridge
Clinic Overview
Ash Croft Veterinary Practice LLP is a veterinary practice that also operates as a Veterinary Nurse Training facility. The website notes a waiting-room capacity policy where you may be asked to wait outside until there’s space. In reviews, owners describe long-term care for pets over many years, including support during cancer care and end-of-life appointments, but there’s also a consistent thread of complaints about front-desk interactions and how payments/appointments are handled.
Concrete details mentioned by owners include
- •A vet (Dragon) explaining cancer options and making a referral to Noel Fitzpatrick for a second opinion on what could be done.
- •Several owners describing pets being cared for over 14 years, including support when a pet was laid to rest.
- •Multiple recent reviews reporting rude/unhelpful receptionist interactions, including being told to pay before seeing the vet and being told not to wait on-site before an appointment.
- •A complaint that euthanasia was pushed for a hamster, while the owner says the pet did well for another year with pain relief.
Services
Based on the website summary and reviews, the following are specifically referenced
- •Care for dogs, cats, and small furries (website navigation explicitly lists these).
- •Blood testing (owner describes their dog being taken for a blood test).
- •Medication prescribing (one reviewer mentions an additional charge for meds; another mentions a hamster needing pain relief/medication).
- •Cancer case management and discussion of treatment options (owner describes cancer care and explanations).
- •Referral to an external specialist (a reviewer states they were referred to Noel Fitzpatrick for assessment of surgical options).
- •End-of-life care (“laid to rest” mentioned in reviews).
Emergency/out-of-hours
- •The website states emergency out-of-hours is at Milton, Cambridge (no further detail provided here).
Pricing
- •One reviewer reports being told “that’s another £60” for medication (no further breakdown given).
- •One reviewer describes the practice as “more on the expensive side,” without specific fees.
People
- •Dragon (vet): Mentioned as the primary vet for one owner over 14 years. The owner describes him as gentle handling (getting down to the dog’s level, talking/cuddling), taking time to explain cancer decisions, arranging a specialist referral, and making himself available when not on shift (including returning to the practice to see the dog). The same reviewer says they recently heard he has retired.
- •Laura: Mentioned as a vet an owner has seen alongside Dragon over many years, but without specific examples beyond continuity of care.
- •Mario (vet): Described by one reviewer as kind, attentive, and helpful, in contrast to their experience with reception.
Reviews
4.6 stars from 268 reviews. “”
- •Continuity of care over many years: multiple owners describe pets being looked after for 14 years, including through serious illness and end-of-life decisions.
- •Veterinary care praised, reception criticized: several recent reviews contrast helpful/kind vets with reports of a rude or unhelpful receptionist, including being hung up on, being told to “email,” and feeling unwelcome when booking.
- •Payment/appointment handling complaints: one owner describes being required to pay for tests before seeing the vet, being told of additional costs shouted through during the consult, and being told they couldn’t wait on-site before an appointment.
- •Decision-making concerns (isolated but specific): one reviewer reports feeling pressured toward euthanasia for a hamster and says the pet improved with pain relief and lived another year.
Special Services
Animals Treated at Ash Croft Veterinary Practice LLP
Animals We Treat
Companion Animals
Opening Hours – Ash Croft Veterinary Practice LLP
Opening Hours
Hours
Reviews for Ash Croft Veterinary Practice LLP
Note: Showing the 5 most recent Google reviews out of 268 we track in total. Recent reviews may not be representative of overall sentiment.
Debra Negus
2 months ago
I first went to ash Croft when I rescued my husky and needed him to be checked out, I saw Dragon he was so professional and so gentle with my dog he went above and beyond and I have never gone anywhere else I have been using this surgery now for 14 years I have always seen Dragon and Laura and when my boy got cancer he looked after him so well and explained everything to me, Dragon referred me to Nole Fitzpatrick to see what could be done for him but unfortunately a operation wouldn’t make a lot of help because it could of spread and his age as well went against him So We took our boy back to Dragon and he was under his care for 3and years until my Blaze passed on Dragon again went above and beyond and the odd occasion’s Dragon wasn’t on shift he told the staff that if I needed him anytime that he would see me and Blaze and one time He was out so he turned his car around and came back to the surgery to see my boy, not many vets would do that I have 3 more huskies and I must admit I’m not happy in seeing anyone else I know we won’t find a more caring vet then Dragon and we had the upmost trust in him And my dogs loved him He would get down on their level and talk to them and cuddle and stroke them and they trusted him And I have just recently heard that Dragon as retired we will miss him as our vet but wish him well and happiness
Tish Cracknell
2 months ago
My moggies have always been treated with kindness and professionalism.
julie ayres
3 months ago
If I could give 0 stars I would, extremely rude receptionist ,my dog needed a blood test they took my beloved dog bought her back and said you must pay for the tests now !!!! I said I would pay once I've seen the vet they replied NO pay now, so I paid then when I was in the consulting with the vet the receptionist shouted through and said that's another £60 you have to pay for meds . Also on arrival at the vets they said I could have a appointment at 10am I replied ok we will wait there reply was NO you. Cannot wait here as we have other patients and they said there's a cafe down the road you can go to nobody turned up till 9.30!!!! Extremely unproffessal staff no care whatsoever , one good thing we got out of this place & will not be using them again disgusting how they speak to people
julie ayres
a month ago
If I could give 0 stars I would, extremely rude receptionist ,my dog needed a blood test they took my beloved dog bought her back and said you must pay for the tests now !!!! I said I would pay once I've seen the vet they replied NO pay now, so I paid then when I was in the consulting with the vet the receptionist shouted through and said that's another £60 you have to pay for meds . Also on arrival at the vets they said I could have a appointment at 10am I replied ok we will wait there reply was NO you. Cannot wait here as we have other patients and they said there's a cafe down the road you can go to nobody turned up till 9.30!!!! Extremely unproffessal staff no care whatsoever , one good thing we got out of this place & will not be using them again disgusting how they speak to people
Susan Roden
3 months ago
They looked after Yoko for 14 years until she was sadly laid to rest. They were so kind and thoughtful and a big hug by the vet made me feel loved and cared for. Thank you to the staff for everything
Susan Roden
a month ago
They looked after Yoko for 14 years until she was sadly laid to rest. They were so kind and thoughtful and a big hug by the vet made me feel loved and cared for. Thank you to the staff for everything
Michael Clark
3 months ago
Fantastic vets – caring, professional and always put our dog’s wellbeing first. The whole team is friendly, supportive and we completely trust them with our dog’s care. Highly recommend!
Michael Clark
a month ago
Fantastic vets – caring, professional and always put our dog’s wellbeing first. The whole team is friendly, supportive and we completely trust them with our dog’s care. Highly recommend!
Pascale A
a month ago
The receptionist is very rude and unhelpful. I’ve been hung up on and unhelpfully told to “email” without being provided the contact because seemed in a rush to get the call over and done with while I’m stressing about my pet. Unfortunately this puts you off from the place as they are the face and entry into the service. However Mario one of the vets is very kind, attentive and helpful.
Jessica Hunter
2 months ago
Rude and unfriendly receptionist, makes you feel very unwelcome. Repeated questions whilst booking an appointment as if you know all the answers. However vets inside were very helpful and friendly but just wish the receptionist was more welcoming. Also more on the expensive side. Also had the another bad experience with a hamster recently which she needed medication and the vet was trying to pressure me to get her euthanised when all she needed was painkiller and she lived another year after that happily.
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