The Queen's Veterinary School Small Animal Hospital

- Recent feedback is mostly very positive, with owners describing the team as caring, professional, friendly and well organised. - Communication stands out strongly: reviewers mention detailed explanations, clear discussion of treatment and costs, regular phone updates, and staff taking time to answer questions. - Several reviews focus on serious or emotional cases, including emergency admissions, advanced diagnostics, cancer care and compassionate support when the news was poor or a pet's condition deteriorated.

Services

•Respiratory care, including BOAS assessment and surgery: This remains one of the hospital's most frequently praised areas. Owners describe major improvements in breathing and exercise tolerance after treatment, particularly for brachycephalic breeds such as French bulldogs.
•Cardiology consultations and diagnostic testing: Reviews mention detailed cardiology-style work-ups and careful diagnostic handling, including calm testing for cats and dogs with serious or unusual conditions.
•Emergency and inpatient medical care: Owners describe urgent admissions, overnight monitoring, repeated tests, regular updates, and attentive inpatient support such as hand-feeding, comfort measures and close observation.
•Complex medicine and surgery: Recent feedback includes rapid investigation of an anal gland tumour, treatment of aortic thromboembolism, major surgery such as splenectomy, and support through severe or fast-changing medical cases.
•Oncology treatment: Owners mention cancer care including radiation treatment for skin cancer and diagnostic work for malignant tumours.
•Teaching and training environment: The hospital is noted as a veterinary nurse training facility, and reviews also refer to students or trainee vets being involved in appointments and inpatient care.

Pricing

No published pricing information is currently available for this clinic.

People

•Barbora Mala: named in a recent review for leading diagnostic work on a dog's tumour case, and praised for being informative, patient and detailed.
•David Opitelogel: thanked by one owner for dedicated support for their blind cat.
•Emmeline: repeatedly praised for immediate triage, compassion and frequent updates during an emergency admission.
•Claudia: named for overseeing ongoing medical care, explaining progress clearly and supporting owners through difficult decisions and follow-up.
•Amy: especially mentioned in BOAS cases for kindness, support and communication through treatment.
•Tom: thanked for his care in an end-of-life case when euthanasia was needed.

Reviews

Google rating: 4.8/5 from 448 reviews.

•Recent feedback is mostly very positive, with owners describing the team as caring, professional, friendly and well organised.
•Communication stands out strongly: reviewers mention detailed explanations, clear discussion of treatment and costs, regular phone updates, and staff taking time to answer questions.
•Several reviews focus on serious or emotional cases, including emergency admissions, advanced diagnostics, cancer care and compassionate support when the news was poor or a pet's condition deteriorated.
•Owners also mention the hospital's teaching setting in a positive light, with students involved alongside senior clinicians; there is one recent negative review alleging a prolonged mistake and costly emergency follow-up, but this sits against a much larger body of strongly positive feedback.

Reviews for The Queen's Veterinary School Small Animal Hospital

Note: Showing the 10 most recent Google reviews out of 448 we track in total. Recent reviews may not be representative of overall sentiment.

Su Su Tin

1 week ago

The veterinary team provides exceptional and compassionate care, with special recognition to David Opitelogel for his dedicated support of my blind cat; furthermore, all staff members serve as highly professional lecturers for our students.

Chris Stan

Bad case of neglect towards my dog making me dog suffer for just over a month before they noticed there mistake as there calling it and costing us over £600 in an emergency appointment and hospital stay

Natasha Stebbings

1 month ago

They were very compassionate Helped us with dealing with some extremely bad very sad news regarding our beautiful young goldador Monty

Marianne Hall

Yet again, Queen’s Veterinary Hospital, Cambridge, gave rapid, superb diagnostic work to identify our blue roan cocker, Dudley’s, AGASACA tumour (simply, malignant tumour on right anal gland). Investigative work headed up by Barbora Mala DVM GPCert PgC(SAS) MRCVS, Clinician in Small Animal Surgery, who was both hugely informative, patient, detailed, in her approach to Dudley’s care today. The student working with Barbora was also very welcoming and knowledgeable - all credit to her study and superb mentoring by Barbora and Small Animal team. Reception staff also very welcoming, efficient and, like Barbora, empathic, reassuring - all staff on the occasions Dudley has been entrusted to Queen’s care, have done their ABSOLUTE BEST in their roles and as part of a fantastic front of house and behind-the-scenes team! I couldn’t have wished for better care or diagnostics from this world leading veterinary facility. 👍👏👏👏💕💕

Suzanne Davis

Staff and service outstanding detailed treatment and cost. Would highly recommend this vet practice.

Jake Au

6 months ago

Incredible vets, what a team. Thank you for saving our little Poppy.

Penny H

7 months ago

Incredibly helpful, well organised, up to date technology, fairly priced. My cat is being treated for skin cancer with a radiation treatment.

david jonathon dale

Wow, can't thank everyone enough. Professional and friendly

Colin Parker

Our whippet Billy suffered from exactly the same condition as Stan and, following a referral by our vet, we took him screaming with pain the 45 minute drive to The Queen's Vet School Hospital. Although Claudia gave us encouraging news on Friday by yesterday Sunday 15 December his condition had deteriorated and he had to be euthanised by Tom. Until 10 days ago he had appeared to be in good health as he neared his 9th birthday next month. He adored people, was a great character and we are devastated to have lost him. Thanks for all the care he was given.

Alena Holoubková

9 months ago

I cannot fault them! The care was outstanding, they were lovely, approachable and very caring. I will forever be grateful for their hard work and dedication. We didn't have to wait ages for our appointment, the reception ladies were so nice and the vets took time explaining everything into details, answering my million questions :)