The Queen's Veterinary School Small Animal Hospital

- Reviews are overwhelmingly positive, with owners regularly describing the team as professional, friendly, caring and well organised. - Communication is a standout theme: owners mention detailed explanations, follow-up calls, clear treatment plans and never feeling rushed during appointments. - BOAS treatment remains a major strength in owner feedback, with several people describing life-changing breathing improvements after surgery.

The Queen's Veterinary School Small Animal Hospital in Cambridge sees complex and referral cases, with owner feedback highlighting respiratory, cardiology, oncology, emergency and inpatient care. Recent reviews consistently describe clear communication, compassionate handling and a well-organised team, especially during more serious or longer treatment journeys. The hospital is also noted as a veterinary nurse training facility, with owners mentioning trainee vets and students being involved in care.

Services

•Respiratory care, including BOAS assessment and surgery: This remains one of the hospital's most frequently praised areas. Owners describe major improvements in breathing and exercise tolerance after treatment, particularly for brachycephalic breeds such as French bulldogs.
•Cardiology consultations and diagnostic testing: Reviews mention detailed cardiology work-ups, including one owner who said their cat was diagnosed through a series of tests without sedation, using calm handling instead.
•Emergency and inpatient medical care: Owners describe urgent admissions, overnight monitoring, repeated testing, and attentive inpatient support including hand-feeding, comfort measures and regular updates during hospital stays.
•Complex medicine and surgery: Examples mentioned by owners include investigation and treatment of aortic thromboembolism, major surgery including splenectomy, and follow-up care after serious medical events.
•Oncology treatment: One recent owner mentions a cat receiving radiation treatment for skin cancer.
•Teaching and training environment: Owners refer to trainee vets and students being involved in cases, and the hospital is noted as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Emmeline: repeatedly praised for immediate triage, compassion and frequent updates during an emergency admission.
•Claudia: named for overseeing ongoing medical care, explaining progress clearly and supporting owners through difficult decisions and follow-up.
•Amy: especially mentioned in BOAS cases for kindness, support and communication through treatment.
•Tom: named by one owner who thanked him for his care when their dog's condition deteriorated and euthanasia was needed.

Reviews

Google rating: 4.7/5 from 419 reviews.

•Reviews are overwhelmingly positive, with owners regularly describing the team as professional, friendly, caring and well organised.
•Communication is a standout theme: owners mention detailed explanations, follow-up calls, clear treatment plans and never feeling rushed during appointments.
•BOAS treatment remains a major strength in owner feedback, with several people describing life-changing breathing improvements after surgery.
•Recent comments also point to strong support in complex or emotional cases, including emergency admissions, advanced diagnostics, inpatient nursing care, and compassionate end-of-life care when outcomes were poor.

Reviews for The Queen's Veterinary School Small Animal Hospital

Note: Showing the 10 most recent Google reviews out of 419 we track in total. Recent reviews may not be representative of overall sentiment.

Jake Au

3 weeks ago

Incredible vets, what a team. Thank you for saving our little Poppy.

Penny H

1 month ago

Incredibly helpful, well organised, up to date technology, fairly priced. My cat is being treated for skin cancer with a radiation treatment.

david jonathon dale

Wow, can't thank everyone enough. Professional and friendly

Colin Parker

Our whippet Billy suffered from exactly the same condition as Stan and, following a referral by our vet, we took him screaming with pain the 45 minute drive to The Queen's Vet School Hospital. Although Claudia gave us encouraging news on Friday by yesterday Sunday 15 December his condition had deteriorated and he had to be euthanised by Tom. Until 10 days ago he had appeared to be in good health as he neared his 9th birthday next month. He adored people, was a great character and we are devastated to have lost him. Thanks for all the care he was given.

Alena Holoubková

3 months ago

I cannot fault them! The care was outstanding, they were lovely, approachable and very caring. I will forever be grateful for their hard work and dedication. We didn't have to wait ages for our appointment, the reception ladies were so nice and the vets took time explaining everything into details, answering my million questions :)

Dan Miles

They have always look after us and our dogs well.

Rachel Cross

We took our whippet Stan in as an emergency on Sunday 21st December around 9pm from our vets as he had a suspected stroke. We were greeted by the wonderful Emmeline who instantly took great care of him, and kept us up to date every step of the way. On the Monday Emmeline called me several times to update us on what procedures and tests he had and what the results were. It turns out he had an Aortic thromboembolism, a very rare thing to happen in a dog, we were absolutely beside ourselves but Emmeline was super compassionate and so thoughtful at every step and told us everything that was happening. On the monday afternoon his care was transferred to the medical team and the most caring person I've ever met, Claudia took over his care with the support of her amazing team, they stayed with him day and night running different tests, hand feeding him and stroking him (his breed need all the attention!) We were allowed to go and see him every day despite living an hour and a half away, even on Xmas eve. On Xmas day Stan was strong enough to come home on pain killers and blood thinners. It was a very emotional time picking him up! We had a follow up appointment today and the intern who we saw first who took stan through said she was one of the people caring for him and she was astonished at how far he's come along... we didnt get her name but want to say thankyou for taking such good care of our boy and loving him while he was with you and for hand feeding him when he didnt want to eat, and covering him in multiple blankets when he was feeling glum... you are incredible! Claudia gave us the good news today that one of the clots is shrinking and the other hasnt got any bigger, it looks like he is on the mend. It could have been a very different story if he wasnt transferred there and treated as promptly as he was... the care and attention you gave to Stan was second to none, you are all angels and we couldn't be more thankful, especially to Claudia who is one of the kindest people I have ever met and who clearly loves animals... you are all fantastic and Stan says big thankyous for saving his life xx

Christine Meredith

I cannot thank the school enough for what they’ve done to help save my boy Bleu! He would suffer with breathing due to his BOAS condition but after the surgery he’s living a whole new life! From walking 20mins max a day to 1 to 2 hours! Thank you to the whole team and a massive shout out to surgeons and Amy for her kindness and support, not only to me but also to the trainee Vets that were able to study Bleu’s case. Your kindness and drive to education the next generation is amazing, you are a legend!!! Thank you!!xx

Jill Csehi

Professional and friendly, highly recommend

Alan Barreto

4 months ago