The Queen's Veterinary School Small Animal Hospital
#3 Vet in Cambridge, Cambridgeshire
The Queen's Veterinary School Small Animal Hospital – Vets in Cambridge
Clinic Overview
The Queen's Veterinary School Small Animal Hospital is part of the University of Cambridge’s Department of Veterinary Medicine. Recent reviews describe it as a referral-style hospital set up for complex cases and specialist work, with owners mentioning BOAS surgery (including clinical-study involvement), cardiology diagnostics, and major soft-tissue surgery. Several reviewers highlight detailed, step-by-step updates (including multiple phone calls in a day), transparent costs, and follow-up contact after appointments.
Services
- •BOAS assessment and surgery (brachycephalic airway syndrome): multiple owners describe BOAS surgery and significant improvement in breathing and exercise tolerance; one mentions involvement in a clinical study for dogs with BOAS.
- •Cardiology consultations and diagnostic testing: one owner reports a cardiology appointment involving “a series of tests” and diagnosis without sedation, using patience and handling techniques instead.
- •Emergency/urgent care (as described by owners): one review describes a dog being transferred in as an emergency late evening for a suspected stroke, followed by ongoing inpatient care and testing.
- •Inpatient medical care and monitoring: owners mention round-the-clock attention, hand-feeding, and comfort care during hospitalisation, alongside “different tests” and treatment plans.
- •Soft-tissue surgery: one owner specifically mentions a splenectomy as part of major surgery.
- •Veterinary nurse training facility (stated in clinic data).
People
- •Emmeline: mentioned for immediate triage and for keeping an owner updated “every step of the way,” including several phone calls in one day explaining tests, procedures and results.
- •Claudia: credited with overseeing ongoing medical care after transfer to the medical team; an owner describes frequent updates, compassionate communication, and a clear plan for follow-up (including progress on clot status).
- •Amy (BOAS nurse): repeatedly named in BOAS-related reviews; described as a consistent point of contact who answers questions and supports owners through longer treatment journeys and study participation.
Reviews
Google rating: 4.7 stars from 413 reviews.
- •Specialist respiratory care is a major draw: several owners describe BOAS surgery for breeds like French bulldogs/pugs, reporting big functional improvements (e.g., moving from ~20 minutes walking to 1–2 hours).
- •Frequent, specific communication: multiple accounts of in-depth explanations after exams, clear forward plans, and proactive updates (including repeated phone calls while a pet was hospitalised).
- •Complex-case work and major interventions: examples include suspected stroke work-up later diagnosed as aortic thromboembolism, plus major surgery including splenectomy.
- •Handling and comfort measures during diagnostics/hospital stays: one owner highlights cardiology testing without sedation; another describes hand-feeding, blankets, and being allowed to visit during an extended stay.
- •Costs and value: one reviewer explicitly notes transparent costs; another says it was “worth every penny,” without giving figures.
Special Services
Animals Treated at The Queen's Veterinary School Small Animal Hospital
Animals We Treat
Companion Animals
Opening Hours – The Queen's Veterinary School Small Animal Hospital
Opening Hours
Hours
Reviews for The Queen's Veterinary School Small Animal Hospital
Note: Showing the 5 most recent Google reviews out of 413 we track in total. Recent reviews may not be representative of overall sentiment.
Dan Miles
in the last week
They have always look after us and our dogs well.
Rachel Cross
in the last week
We took our whippet Stan in as an emergency on Sunday 21st December around 9pm from our vets as he had a suspected stroke. We were greeted by the wonderful Emmeline who instantly took great care of him, and kept us up to date every step of the way. On the Monday Emmeline called me several times to update us on what procedures and tests he had and what the results were. It turns out he had an Aortic thromboembolism, a very rare thing to happen in a dog, we were absolutely beside ourselves but Emmeline was super compassionate and so thoughtful at every step and told us everything that was happening. On the monday afternoon his care was transferred to the medical team and the most caring person I've ever met, Claudia took over his care with the support of her amazing team, they stayed with him day and night running different tests, hand feeding him and stroking him (his breed need all the attention!) We were allowed to go and see him every day despite living an hour and a half away, even on Xmas eve. On Xmas day Stan was strong enough to come home on pain killers and blood thinners. It was a very emotional time picking him up! We had a follow up appointment today and the intern who we saw first who took stan through said she was one of the people caring for him and she was astonished at how far he's come along... we didnt get her name but want to say thankyou for taking such good care of our boy and loving him while he was with you and for hand feeding him when he didnt want to eat, and covering him in multiple blankets when he was feeling glum... you are incredible! Claudia gave us the good news today that one of the clots is shrinking and the other hasnt got any bigger, it looks like he is on the mend. It could have been a very different story if he wasnt transferred there and treated as promptly as he was... the care and attention you gave to Stan was second to none, you are all angels and we couldn't be more thankful, especially to Claudia who is one of the kindest people I have ever met and who clearly loves animals... you are all fantastic and Stan says big thankyous for saving his life xx
Christine Meredith
a week ago
I cannot thank the school enough for what they’ve done to help save my boy Bleu! He would suffer with breathing due to his BOAS condition but after the surgery he’s living a whole new life! From walking 20mins max a day to 1 to 2 hours! Thank you to the whole team and a massive shout out to surgeons and Amy for her kindness and support, not only to me but also to the trainee Vets that were able to study Bleu’s case. Your kindness and drive to education the next generation is amazing, you are a legend!!! Thank you!!xx
Jill Csehi
2 weeks ago
Professional and friendly, highly recommend
Alan Barreto
3 weeks ago
Charlotte Iddon
a month ago
This is the second time our beloved frenchies have been treated here. It is The Best place for BOAS surgery and treatment, the service and care are outstanding. Everyone at the hospital are brilliant - receptionists, nurses and surgeons. Thank you xx
Gemma Annies
2 months ago
Reception team are really friendly. Vets and students are lovely. I've been a few times for 2 different specialities. At each visit costs have been very transparent. Explanations after the physical exam and the plan going forward have been in depth. Have never felt rushed at my appointments or during my follow up phone call.
Sunny Hourican
2 months ago
We love qvsh. everyone here is well informed, speedy, patient, and worth every penny. Diagnosed my cat with a series of tests in the cardiology appointment with no need for sedation or other drugs. just patience, treat tubes, and a dark room. I've been well educated on the diagnosis,possible treatments, outcomes, and follow ups the whole time.
Debbie Howard
3 months ago
Our Pug, Stanley, has been a patient at Queens since he was around 6 months old. He has several issues which have always been dealt with with professionalism and care. He is currently part of a clinical study for dogs with BOAS, we have regular contact with Amy the BOAS nurse, she is amazing, always happy to answer any questions and has been an absolute rock for us during Stanley’s journey!
Bev Cann
4 months ago
Our bulldog Dottie was extremely poorly last year. She needed major surgery and a splenectomy. We’re so very pleased to have found the fabulous, competent, professional and caring team at QMVS. They’re always professional but approachable and we have 100% confidence in them. I just don’t know what we’d do without them. Dottie is still going strong, thank you!
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