RSPCA Cambridge
#17 Vet in Cambridge, Cambridgeshire
RSPCA Cambridge – Vets in Cambridge
Clinic Overview
RSPCA Cambridge is part of the RSPCA charity rather than a corporate veterinary group. It’s set up to provide veterinary support with an emphasis on helping owners who may struggle with costs (multiple reviewers explicitly describe it as “lower-cost” and mention being on a pension/low income). It’s also listed as a Veterinary Nurse Training facility.
What stands out from the latest reviews is a clear split between strong in-clinic care (including one reviewer crediting Vet Peter with saving their dog) and serious access issues by phone, with some owners reporting hours in a queue or repeated call drop-outs when trying to book, including an account of rude handling on a call.
Services
- •Veterinary care for dogs is explicitly referenced in reviews (ongoing treatment “over the years” for dogs; one case described as a dog needing urgent surgery).
- •Veterinary Nurse Training facility (listed service/capability).
- •Lower-cost veterinary support is mentioned by reviewers (no specific prices stated).
People
- •Peter (vet) — specifically thanked by a reviewer who says he “saved my dog Saxon,” highlighting a positive outcome in a serious illness/urgent situation.
- •Front-desk/phone handling — one reviewer reports repeated difficulty booking over several months, long waits, and describes a staff member as “quite rude” when asking for help with the phone system. This conflicts with other reviews describing staff as “wonderful” and “friendly.”
Reviews
Google rating: 4.6 stars from 151 reviews. “”
- •Strong gratitude for treatment and outcomes, including a specific case where a dog was “saved” by Vet Peter.
- •Support for owners on low income, with one reviewer saying the clinic has helped them care for their dogs over the years while on a pension.
- •Major problems getting through on the phone: reports of constantly busy lines, calls cutting off, and waiting for hours; one owner felt this was especially concerning when trying to arrange urgent surgery.
- •Service experience is inconsistent: several reviews praise friendly/wonderful staff, while at least one describes rude handling during a phone enquiry.
Contact
Special Services
Animals Treated at RSPCA Cambridge
Animals We Treat
Companion Animals
Opening Hours – RSPCA Cambridge
Opening Hours
Hours
Reviews for RSPCA Cambridge
Note: Showing the 5 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.
Ian Redmond
3 months ago
Pawel Proceder
4 months ago
I am thankful to the staff at RSPCA Cambridge for their help during my visits. However, the telephone system is extremely difficult to use. For the past four months, I have been trying to book an appointment, but the line is either constantly busy or cuts me off. On several occasions, I have spent hours waiting. Today, when I selected the option for general enquiries to ask for assistance in resolving this issue, I was not helped, and the lady I spoke with was unfortunately quite rude. This is not the first time I have experienced such poor service over the phone, which is very discouraging. I fully understand that the RSPCA operates under pressure and offers lower-cost services, but cheaper should not mean rude.
Pawel Proceder
a month ago
I am thankful to the staff at RSPCA Cambridge for their help during my visits. However, the telephone system is extremely difficult to use. For the past four months, I have been trying to book an appointment, but the line is either constantly busy or cuts me off. On several occasions, I have spent hours waiting. Today, when I selected the option for general enquiries to ask for assistance in resolving this issue, I was not helped, and the lady I spoke with was unfortunately quite rude. This is not the first time I have experienced such poor service over the phone, which is very discouraging. I fully understand that the RSPCA operates under pressure and offers lower-cost services, but cheaper should not mean rude.
Darren Francis
4 months ago
Gloria Flack
4 months ago
They have always treated my dogs ,over the years .The staff are wonderful, they do an amazing job.Assisting people to care for our pets .On a low income, I'm on a pension. I love my dogs and rescued them .
Gloria Flack
2 months ago
They have always treated my dogs ,over the years .The staff are wonderful, they do an amazing job.Assisting people to care for our pets .On a low income, I'm on a pension. I love my dogs and rescued them .
A Google User
2 months ago
This RSPCA is so wonderful and all the staff are amazing. Special mention to VET Peter who saved my dog Saxon and I could not thank him enough. If I could give them an award it would be Gold for all their care kindness and knowledge in treating our poorly pets.
Kasia
6 months ago
Friendly staff great place to take your pet which will be well looked after
Kasia
3 months ago
Friendly staff great place to take your pet which will be well looked after
Tom Alex
7 months ago
Mental. I appreciate the work the RSPCA do and it's not their fault I am in need of their help but my dog is in need of urgent surgery and they don't answer the phone. I've been in the queue for two hours now. If a charity is struggling to offer its services it shouldn't offer them for people to try and use.
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