I am thankful to the staff at RSPCA Cambridge for their help during my visits. However, the telephone system is extremely difficult to use. For the past four months, I have been trying to book an appointment, but the line is either constantly busy or cuts me off. On several occasions, I have spent hours waiting. Today, when I selected the option for general enquiries to ask for assistance in resolving this issue, I was not helped, and the lady I spoke with was unfortunately quite rude. This is not the first time I have experienced such poor service over the phone, which is very discouraging. I fully understand that the RSPCA operates under pressure and offers lower-cost services, but cheaper should not mean rude.

They have always treated my dogs ,over the years .The staff are wonderful, they do an amazing job.Assisting people to care for our pets .On a low income, I'm on a pension. I love my dogs and rescued them .

This RSPCA is so wonderful and all the staff are amazing. Special mention to VET Peter who saved my dog Saxon and I could not thank him enough. If I could give them an award it would be Gold for all their care kindness and knowledge in treating our poorly pets.

Friendly staff great place to take your pet which will be well looked after

Mental. I appreciate the work the RSPCA do and it's not their fault I am in need of their help but my dog is in need of urgent surgery and they don't answer the phone. I've been in the queue for two hours now. If a charity is struggling to offer its services it shouldn't offer them for people to try and use.